Who can use ELLA

Last updated: 3 November 2026

Ages

You need to be 13 or over to create an ELLA account. ELLA is invite only. If you are under 18, please use ELLA with a parent, carer or teacher.

If you are under 13, you can't create an account, and we refuse sign-ups from under-13s. A teacher, parent or carer can use ELLA to make accessible copies for you. If you think a child under 13 has created an account, email support@autodots.ai and we will deal with it.

Safety for everyone

ELLA's safety protections apply to everyone, whatever their age. We may check what is sent to ELLA for illegal content, and the assistant won't help with harmful requests. If you tell the assistant you are thinking about hurting yourself, it shows you how to get help from a person. The Acceptable Use Policy explains these protections.

Extra protection for under-18s

Accounts for under-18s start with product news emails off. That stays so when you turn 18, until you change it.

ELLA uses AI to change your documents. Another company runs that AI for us, and it isn't allowed to use your work to train its AI. We don't use your work for adverts, we don't sell it, and your files are kept for a short time, then deleted.

Getting help from a person

If you or someone else is in immediate danger, call 999. You can also contact Childline, if you are under 19 (0800 1111), Shout (text SHOUT to 85258), or Samaritans, for anyone (116 123). You can also talk to a trusted adult, or ask a parent or carer to email support@autodots.ai.