ELLABraille looks wrong
"Wrong" can mean the file is fine and the way you view it is not, or the braille itself has an error. Work through these.
It looks like strange text in a text editor
A BRF file uses ordinary characters to stand for braille cells. Opened in a word processor it looks like jumbled letters and symbols. That is normal. Open it on a braille display or in an embossing program.
Lines wrap in odd places
The file has a line width, and your device has a cell count. If they differ, lines wrap or stop short. Ask ELLA for a width that matches your display or embosser. See reading BRF on a braille display.
Characters are garbled on the device
Check the device's braille table or encoding setting. See BRF and PEF.
It is the wrong grade
If the reader expected contractions and the file has none, you have grade 1. If it has contractions that confuse a learner, you have grade 2. Ask again and name the grade. See grade 1 and grade 2.
A PEF file will not read on a display
Many displays open BRF and not PEF. Ask for BRF.
An eBraille package will not open
Not every device supports eBraille. Ask for BRF.
The braille itself is wrong
ELLA's braille can contain mistakes. Maths and science, names, foreign words and unusual layouts are the likeliest places. To report one:
- Open the conversation and name the braille file.
- Tell ELLA what needs correcting, or contact support if you need help.
- Say the page and line, what is there, and what it should be.
You can also upload the file and ask ELLA to check it. See check a braille file.
Before you emboss
The terms of service say to take special care with braille for embossing and for a named reader. Have a braille reader check it first.
Still stuck?
Browse the help centre, or contact support and say what you were trying to do.