Contact ELLA support

Email [email protected] with a question, a problem with a result, an account query, a problem with how accessible ELLA is, or a complaint. A person at AUTODOTS LTD reads every message. We reply within 5 working days. A complaint has its own timetable, set out in the complaints procedure.

Before you write

Many answers are already in the help centre. Try the FAQ and troubleshooting first. If you write about a result, include the chat link.

What to include

• What you were trying to do.
• What happened instead.
• The file type and the format you asked for.
• The device and any assistive technology you use, if the problem is about using ELLA.
• The link to the request, if there is one. Open the request in ELLA and copy the address from the browser.

Please do not paste passwords or sign-in codes, or the contents of a document.

Write to us

• Email [email protected].
• Write to AUTODOTS LTD, 128 City Road, London, EC1V 2NX.

If email is hard for you to use, tell us how you would like to be contacted and we will make reasonable adjustments.

Information in another format

If you need information from this site in large print, braille, easy read or an accessible PDF, email [email protected]. We will reply within 5 working days.

Related help

• Help centre FAQ
• Troubleshooting
• Accessibility of ELLA

Still stuck?

Browse the help centre, or contact support and say what you were trying to do.