ELLASign in to ELLA with a passkey
ELLA does not use passwords. You sign in with a passkey, which your device keeps and unlocks with your fingerprint, face, PIN or security key.
Sign in
- Go to the ELLA sign-in page.
- Leave the email box empty and choose "Sign in with passkey". You can also type your email address first.
- Follow your device's prompt to unlock the passkey.
Screen readers work with this page. Keep the passkey prompt in view, because it is often a system dialog that your screen reader announces after you choose the button.
Add another passkey
Keep a passkey on more than one device, or add a security key, so that you do not depend on one phone.
- Sign in and open Settings.
- Go to Privacy, then "Account security".
- Choose "Add passkey on this device", or "Add security key or other device".
- Follow the prompts.
Rename or remove a passkey
In the same place, each passkey has a rename option and a delete option. ELLA asks "Delete this passkey?" before it removes one. Changing something this important asks you to unlock a passkey again first.
Sign out other devices
If you used a shared computer, or lost a phone, choose "Sign out other devices" in Settings. Sessions end after 30 days, or after 14 days without use.
Problems signing in
- Check that you are using the same device or the same synced account that holds the passkey.
- Try the security key if you added one.
- If you cannot use any passkey, see lost your passkey.
- Sign-in attempts are limited. If you see "Too many requests", wait a few minutes before trying again.
Still stuck?
Browse the help centre, or contact support and say what you were trying to do.