ELLACheck your results
Read the reply in your chat before using a result. Ask ELLA about changes, checks or anything unclear. Separate change reports, page maps and in-app file previews are not provided.
What to check
Download the files and open them in the application the reader uses. Compare them with the original, especially maths, tables, diagrams, names, dates and text read from scans.
Automated checks cannot tell whether a picture description is true or a reading order makes sense aloud. Have someone who knows the reader check important material. No result is an accessibility certificate.
Ask for a change
Reply in the same chat and say what needs changing. Your earlier files remain available according to your file-deletion choice. Give the page number, file name and an example of what you expected. If you need help, contact support.
Check the format the reader will use
For Word or PDF, follow the headings and links with the reader's screen reader. Check that tables make sense when read aloud and that descriptions match their pictures.
For braille, compare the transcription with the print before embossing it. Check the grade, line width and maths notation with someone who reads that braille system.
For large print, check the type size and the page breaks on paper. Look for missing text and mistakes in names or numbers. A file opening without an error is only the first check.
Still stuck?
Browse the help centre, or contact support and say what you were trying to do.