Download a file

Wait for the message that says the files are ready.
Find the file in the list of results.
Choose "Download" next to the file name.
Save it somewhere you can find it again.

How long files are kept

ELLA is not a storage service. Download anything you want to keep.

Files are kept for up to 30 days after the last message or file in the chat. In Settings, under Account, in "Privacy and data", "When to delete my files" lets you choose "After download", "After 7 days" or "After 30 days". "After download" deletes the files one hour after your first download, if nothing has happened in the chat since. Your messages stay until you delete the chat.

See delete your data to remove files sooner.

What you download

Every result is a file you download, and you open it on your own device. eBraille, EPUB, and ZIP bundles are download only.

Opening what you download

Braille files: see BRF and PEF and reading BRF on a braille display.
EPUB: open it in a reading app. See accessible EPUB.
Word and PDF: open them as usual. See Word and PDF.

More than one file

A request can make several files. Each has its own download. You can ask for a ZIP bundle to keep your files together. Check that you have each file you asked for.

Files that do not open

Try a different app. If a braille, EPUB file does not behave, see braille looks wrong. If it still fails, contact support.

Still stuck?

Browse the help centre, or contact support and say what you were trying to do.

Download your results