ELLACredits not as expected
ELLA is free at the moment. This page tells you how credits work under ELLA's terms, so that a usage figure makes sense when it matters.
Things that change your usage
- Your allowance starts again at the start of each month. Unused credits do not roll over. Settings shows the day it resets.
- If a request is running, ELLA may be holding credits for it. The rest of the hold goes back to your allowance when it finishes.
How turns affect credits
| What happened | Credits used |
|---|---|
| ELLA refused or could not start the request | None |
| The request failed and delivered nothing | None |
| ELLA answered a question and delivered no file | A small number of credits for the conversation |
| You cancelled before ELLA delivered anything | None |
| Some outputs were delivered and others failed | Only the share for what was delivered |
| Everything you asked for was delivered | What the work used |
If you think too much was used
- Read the conversation and check which files were delivered. Note the turn whose use looks wrong.
- If it still looks wrong, email [email protected]. Add the link to the request.
Limits that are not credits
ELLA also limits how many files you can send and how large each file can be. If a limit stops you, tell us.
Still stuck?
Browse the help centre, or contact support and say what you were trying to do.