ELLAUnsupported file
ELLA refuses an upload when it does not accept the file type. The message names the problem.
What ELLA accepts
- Documents and presentations
- .docx, .doc, .rtf, .odt, .pptx, .ppt, .odp, .pdf, .epub
- Text, web and data files
- .md, .markdown, .mmd, .txt, .html, .htm, .tex, .rst, .ipynb, .csv, .tsv, .json, .xml
- Images
- .png, .jpg, .jpeg, .gif, .svg, .webp, .tif, .tiff, .heic, .heif, .avif
- Braille files and supported packages
- .brf, .pef, .ebrl, .zip
Types that are not accepted
Some common types are not on the list. They include Apple's Pages and Keynote files, and files that need a password to open.
How to convert them
- Open the file in the program that made it.
- Choose "Save as" or "Export".
- Pick a type ELLA accepts, such as .docx, .pptx or PDF.
- Upload the new file.
If you cannot open the original at all, ask the person who sent it to send another type.
A ZIP file
ELLA accepts a ZIP file as a container of supported files. It reads the supported files inside.
Copy-protected files
ELLA does not remove copy protection (DRM). When a file is protected, ELLA says so as soon as you upload it, before any work starts. Ask the publisher, or the body that supplied the file, for an accessible version.
A file with the right ending that still fails
A file can have a name ending .docx and not be one. A file can also be damaged or have a password on it. Open it in its own program, save a fresh copy without a password, and try again.
Still stuck
Email [email protected] and say what type of file it is and where it came from.
Still stuck?
Browse the help centre, or contact support and say what you were trying to do.