ELLAUpload a document and make a request
Make a request
- Open your ELLA chat and find the box labelled "Message ELLA".
- Choose "Add a file" and pick your document. You can attach more than one file up to the limit for a request.
- Write what you want. Plain words work, such as "turn this into braille grade 2" or "make this large print".
- Choose "Send".
- If ELLA asks a question, answer it. Your answer settles the request.
- When the files are ready, the results appear in the conversation. Download them and check them against the original.
What to write
Name the result you want. "Make this accessible" can mean an audit, a Word file, braille or so ELLA may ask which. A request that names the output and the details saves a round of questions. These work well:
- "Large print, 20 point, cream background."
- "Braille, contracted, 32 cells and 25 lines a page, as a BRF file."
- "Describe every diagram for a blind student."
If you would rather ELLA did not stop to ask, say so in your request: "Don't ask me questions. Make your best choice and tell me what you chose."
Files ELLA accepts
Word, PDF, PowerPoint, HTML, EPUB, OpenDocument, image and TeX files, plus braille files (BRF, PEF and eBraille) and ZIP files that hold supported files. The supported files page lists every extension.
Photos from a phone work, including HEIC. For tips, see photos of pages.
Size and number of files
The number of files in a request and the largest file are limited. See your monthly allowance.
If a file is too big, see file too big.
Upload the original if you have it
A Word or PowerPoint file keeps its headings, lists and tables. A PDF made from it often loses them. ELLA works from the original more reliably, so upload that when you can.
Copyright
The app may ask what lets you make a copy of the material. Answer honestly. See copyright and what you can upload.
File size
Your chat shows the size limit beside Add a file. For all the limits, see your monthly allowance.
Still stuck?
Browse the help centre, or contact support and say what you were trying to do.