ELLA by AutoDots

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Delete your files, memories and account

You can delete things at three levels. Delete the smallest one that does what you need.

Delete the files from one chat

Open the chat. Each result ELLA made has a Delete button, and each file you added has a Remove button. To delete everything in a chat, delete the chat from the list of chats: the conversation and its files go together.

Without doing anything, ELLA deletes a chat's files on the schedule you chose in Settings, under Account, in "Privacy and data": after download, after 7 days or after 30 days. The 30 days are counted from the last message or file in the chat. Files and results are never kept longer than that. Your messages stay until you delete the chat, and the privacy policy lists everything else ELLA keeps and for how long, including records kept for longer.

Delete a memory

Open Settings, then "Memories and profiles", find "Memories", and choose "Remove" next to the memory. See memories.

Download your data first

In Settings, under Account, in "Privacy and data", choose "Download account data". ELLA asks you to confirm with your passkey. You get a ZIP file with your account details and the result files that ELLA still holds. It does not include the files you uploaded, because those were always yours.

Delete your account

  1. Open Settings, then Account, and find "Privacy and data".
  2. Choose "Download account data" first if you want a copy.
  3. Choose "Delete account".
  4. Type DELETE when asked.
  5. Confirm with your passkey.
  6. Look for the confirmation email.

Deleting your account removes your profile, passkeys, sessions, preferences, saved memories, chats and all retained files and results. ELLA cancels any request that is still running. You cannot undo it.

A few records stay for legal or safety reasons, such as sign-in address records, which are kept for 30 days. The privacy policy lists them.

If you cannot do it yourself

Email [email protected] from the address on your account.

Still stuck?

Browse the help centre, or contact support and say what you were trying to do.