ELLAHow ELLA handles your documents and privacy
This page is a short guide. The privacy policy is the full text, and if the two differ, the policy applies.
What ELLA does with your files
ELLA uses your files and instructions to do the work you asked for. To do it, ELLA sends the relevant content to AI and hosting providers that work for ELLA under contract. They are not allowed to use it to train their AI models, and ELLA does not use your content to train AI models either.
Your files are stored in the United Kingdom. To do your request, ELLA sends what it needs to AI providers in the United States, so not everything stays in the UK.
Who can read your documents
Authorised staff do not routinely read your documents. Limited access may happen when it is needed for a security incident or a support request.
How long ELLA keeps things
| What | How long |
|---|---|
| Files and results | Up to 30 days after the last message or file in the chat. You can choose 7 days, or one hour after your first download (if nothing has happened in the chat since) |
| Your messages | Until you delete the chat, even after its files have been deleted |
| Saved memories | Until you delete them or your account |
| Account information | Until you delete your account |
The privacy policy has the full table, including logs, complaints and credit records.
What you control
In Settings, under Account, in "Privacy and data", you can:
- choose when ELLA deletes your files;
- download your account data;
- delete your account.
You can also delete a chat and its files at any time. See delete your data.
Cookies
The cookie policy says ELLA sets no advertising or tracking cookies and shows no cookie banner.
Young people
Accounts for people aged 13 to 17 start with product news emails off, and ELLA's answers suit their age. See who can use ELLA.
Questions or concerns
Email [email protected]. If you want to complain about how ELLA uses your personal information, see the complaints procedure. You can also complain to the Information Commissioner's Office.
Still stuck?
Browse the help centre, or contact support and say what you were trying to do.