ELLAHow to convert a letter
Letters from banks, councils, hospitals and schools matter, and they are often short, so they are quick to convert.
Convert a letter
- Get the letter into a file. If you have paper, take a clear photo of each page, or scan it. If it came by email, save the attachment. See photos of pages.
- Upload it.
- Say what you want. For example: "Large print, 24 point", "Braille grade 2", or "Rewrite in plain language and keep the dates and amounts".
- Send the request and answer any question.
- Download the result and check them against the original.
Check the facts that matter
Check each of these against the original:
- who the letter is from, and the reference number;
- dates, times and deadlines;
- amounts of money;
- what you have to do, and by when;
- phone numbers and addresses.
A plain language version can drop details. Keep the original.
Privacy
A letter is personal information. Read how ELLA handles your documents. Your files stay in your account for the time you chose in Settings. Delete the files when you have the result if you do not need them again. See delete your data.
For important letters
For legal, medical or financial letters, the terms of service say to have a qualified person check the result against the original before you rely on it. Ask someone you trust to read the original with you.
Still stuck?
Browse the help centre, or contact support and say what you were trying to do.